General Shipping Information

• All orders are subject to credit and address verification. For your protection, all FedEx shipments require a customer signature upon delivery.
• You will be notified, via email, if the merchandise you have ordered is not available for immediate shipment. If this is not acceptable, you may cancel your order by calling 1-866-520-2001. Please have your order number ready and a Customer Service Representative will assist you.
• For your protection, all orders must be shipped to the billing address only. We apologize for any inconvenience.

Overnight Delivery

• FedEx Overnight delivery is only available on in-stock items, not requiring ring sizing or personalization. Orders for overnight delivery must be placed prior to 11:00 a.m., PST to be received on the next business day by 5:00 p.m. FedEx Overnight delivery is not available for orders to Puerto Rico, Alaska, Hawaii or on international orders. FedEx Overnight delivery is available in most areas. Please contact FedEx at 1-800-GO-FEDEX (1-800-463-3339) if you are not sure it is available.

Saturday Delivery

• FedEx Saturday delivery is not available in all areas. Please contact FedEx at 1-800-GO-FedEx (800-463-3339) to find out if it's available in your area before choosing it as your preferred shipping method. FedEx Saturday delivery can only be chosen for in-stock items that do not require ring sizing or personalization. Saturday delivery orders can only be placed on Thursday after 11:00 a.m., PST through Friday at 11:00 a.m., PST.

Returns

Goldrushltd.com is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you can return it within five (5) business days for a refund or exchange.

We have attempted to recreate the appearance of our jewelry as closely as possible on GoldRushLtd.com, but the detail and color you see will depend on your monitor.

If you choose to ship your order back to us you are responsible for any shipping and handling charges you might incur.

Returns are easy, here's how.

1. Look on the back of your receipt/packing slip.
2. Circle the items you are returning.
3. Choose the reason for your return.
4. Indicate whether it is an Exchange or Refund (You have five (5) business days for an exchange).
5. Call us for a "Return Authorization Number" at 1-866-520-2001 and the Customer Service Representative will give you the number. Write that number on your shipping label (the upper left corner of the back of your receipt/packing slip).
6. Completely fill out the shipping label.
7. Ship your merchandise via FedEx or Insured U.S. Mail to:
   Bob Lee's Gold Rush Ltd
   970 Icehouse Avenue
   Sparks, NV 89432

NOTE: We recommend using FedEx for all return shipping. These carriers provide package tracking and proof of delivery to us. Insurance on FedEx or Insured U.S Mail should be for the full retail price of the items.